F.A.Q. - Oliviaso

Website Issues

What May Cause the Error Pages on the Website?

The browser you are using is not compatible with our website. You can try it with Google Chrome or Apple browser.
Your network environment is unstable.
There is a problem with your computer or mobile device settings. You can try it out.
Our website is working with the new version, waiting patiently and then using it.

How Do I Know It Is Safe to Shop with You?

We protect the privacy of your information. And apply trustworthy third party software including Secure Sockets Layer ('SSL') for all financial transactions.

Order&Payment

How to Place an Order?

Step1. As a guest or Register on Oliviaso.com

Step2. Log in

Step3. Pick out what you prefer

Step4. Add to cart

Sterp5. Confirm billing address and shipping address

Step6. Choose delivery

Step7. Pay

Step8. Check confirmation in the registered e-mail box

When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!

Can I Change or Cancel My Order?

Payment Method?

Paypal and credit card.

How Do I Track My Order?

Please go to "Track Your Order"

When Will My Parcel Be Processed and Shipped?

Generally, your parcel will be sent out within 1-2 business days after we receive your payment. Sometimes it may happen that your order may be out of stock. In this case, our customer service will notify you by either email or phone to confirm whether you want a refund or an exchange.

About Products

What's the Materials of Your Products?

Our products of different materials, such as 925 sterling silver, tungsten carbide, titanium.

Is the Ring Size Correct?

Yse, all of our rings are standard US ring size.

Shipping

How Long Will the Item Take to Delivery?

Please go to "Shipping & Delivery"

Can I Change My Shipping Address after Placing an Order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

Do You Ship Internationally?

Yes, we ship to worldwide.

When Will My Order Arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information as soon as order shipped to help you track the package until received. Please kindly note we are not responsible for delays caused by the customs department in your country.

Return & Exchange

What Should I Do When I Get Wrong Item?

If you got the wrong item, please contact our customer service. We would like to exchange the right item for you.

Silk Pillowcases,Silk Bed Sheets,Comforters,Personalized Custom Bedding | ROSELILYS

Orose is a professional company that devotes to high-grade custom size tailor made real silk products, and Orose involves a series of silk products such as silk pillowcase, silk sheets,silk bedding, silk duvet cover, silk fitted sheet, silk pajama, silk sleep mask, silk scarves, silk hood and silk comforters and duvets.

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